Beginning to end top notch experience. Our appointment was with Shauna, she was super professional, really took the time to explain everything that was being done. Explained what type of hearing loss my husband had, took the time to explain what they could do to help him. So nice to deal with, not pushy for a sale. She was all ready to send us home with a quote to discuss at home, and my husband wanted to go ahead and buy it right away. Really left feeling like our business was valued, like we are really going to be looked after. I’d give it 6 stars if it was an option….definitely go to this location if you want the best service in Cambridge….a very happy client